Why Support Is Central to Our Service
We’re a specialist trade-only supplier — and proud of it. Because we don’t sell direct to the public, every bit of our energy goes into supporting our trade partners.
“As a retailer working with both the public and developers, what matters most is genuine customer care. Tropical’s team are always open, honest and incredibly supportive. Having real people on the phone who explain things clearly is invaluable.”
•“We’ve worked with Tropical for many years because the relationship feels personal. They take time to understand our business, help promote the products we sell most, and keep us informed every step of the way.”
•“No matter how big or small your business is, you get the same high level of service.” “The personal touch from our rep is exceptional — the commitment to the relationship really shows.”
•How to Get Support
For Our Existing Trade Partners, Help is Always Close By
Choose the way that suits you best:
Call us – speak directly with the Shutters Team.
Email – support@tropicalblindsltd.co.uk
Live chat – message us via your trade portal for a quick response.
Your Area Sales Manager – local advice, site visits, and personal support.
Support in Action
I just feel very supported as a retailer of yours — miles better than anyone else I’ve dealt with. It’s great to have humans on the end of the phone.
— Nikki Middleton, UK Carpets & Interiors
When repeated delays with a previous supplier were putting her projects at risk, Nikki switched to Tropical — and found a team who really cared.
Fast communication, practical help, and people who pick up the phone made all the difference.
What Our Trade Partners Say
“Tropical Blinds always put their customers first, and it shines through every interaction.”
•“Tropical’s customer care is outstanding — real people, clear communication, and a team who genuinely look after you.”
•“They always go above and beyond — that’s what makes them stand out.”
•“Relationships are key in any successful business partnership, and Tropical have that nailed. The same high level of service every time.”
•“Their delivery driver goes above and beyond — the communication is excellent and makes my life easier.”
•Tools That Make Life Easier
Training That Builds Confidence
Hands-on measuring and installation sessions every Wednesday in South London.
Our Trade Portal
Price, order, track and manage shutters easily, with built-in live chat.
Recycling Packaging
Through our Hubba partnership, nothing goes to landfill, and as a trade partner you get preferential rates.
Delivery Options That Fit Your Deadlines
Choose from sea, rail or air freight with full transparency through the portal.
Innovation That Supports You
We’re constantly refining how shutters are made and delivered.
Recent updates include the Smart Hinge™ for precise 3D panel adjustment and expanded freight choices for faster turnaround – proof that our support extends right through the supply chain
If you’re a trade partner, talk to your Area Sales Manager about the latest product innovations and how they can give you an edge with customers.
FAQs
Quick answers to common questions:
Standard: 12–13 weeks by sea. Faster by rail (8–10) or air (4–5).
Yes — live tracking via the trade portal.
Through your ASM or the training page.
A waste-recycling service for shutter packaging — nothing to landfill, discounted for Tropical partners.
Use the live chat in your portal for real-time support from the Shutters Team.
Need Support Right Now?
If yYou’re Already a Trade Partner:
Call 020 8269 6400
Email support@tropicalblindsltd.co.uk
Or speak to your Area Sales Manager
If You’re Not Yet a Trade Partner:
See how it feels to have real people on your side.